Support
We accompany you every step of the way, from the choice of the best solution to its implementation and optimization.
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support
Do you have any doubts? We are here to accompany you every step of the way
We help you choose the best solution for you and stay by your side throughout the entire process, making sure that you make the most of all its possibilities and obtain maximum profitability.
Initial data collection
The serial number is all that is needed to start the support process.
Fast checking protocol
A call with a technician and some simple checks allows the problem to be identified and resolved (in 90% of cases).
Minimun downtime
If the issue cannot be resolved during the call and the equipment needs to be returned to epic power for analysis, the case becomes a priority, so we can minimize the time the elevator is out of service (note: All solutions except P2S allow the elevator to operate with the equipment disconnected).
Incident tracking
We inform about all the statuses of the incident.
Analysis for continuous improvement
We actively analyze all cases to improve solutions and prevent future incidents.
Post-case follow-up
After a few days of resolution, we follow up to confirm that everything is still working correctly.